How to Check Overbookings

In very rare situations a listing can become overbooked. This usually happens when two bookings arrive at nearly the same time or when availability was changed manually.

Common reasons

  • A manager changed availability manually
  • Two different channels sent bookings at almost the same moment
  • Availability was reduced after a booking already existed

Information you will need

Before investigating the issue, collect the following details:

  • The exact date that was overbooked
  • The Listing ID (from Settings → Listings)
  • The Order ID of the booking (from Bookings → Booking info)

Check the Calendar Logs

Go to: Logs → Calendar

Select the relevant dates and check the availability change history for the listing.

In the log you will see a detailed timeline of events such as:

  • Availability changes
  • Price updates
  • Manual edits by managers
  • New bookings received from channels

Look for a sequence like this:

  1. Availability quantity was changed manually
  2. A new booking arrived immediately after

This helps identify what caused the overbooking.

Example

In the logs you may see entries like:

• calendar SET quantity: 1 – availability was changed

• Booking quantity -1 – a new booking arrived

• reservation id / order id – booking reference

Calendar logs example

This shows exactly when availability changed and when the booking was created.

Need help?

If you find a suspicious log or cannot determine the cause, please contact us:

support@nobeds.com

Include:

  • Listing ID
  • Date of overbooking
  • Order ID

This will help us investigate the issue quickly.