How to report Booking.com about invalid credit card?

Follow these steps to manage problematic payments and ensure you only host paying guests.

Handling Failed Payments

"Sometimes a payment fails after a booking is made because the card lacks funds or the details entered are incorrect."

The "Invalid CC" Status

Once Booking.com is notified of an "Invalid CC" status, they inform the guest and give them a few hours to update their payment method.

The "Invalid CC" Status

Right to Cancel

If the guest fails to update their credit card details within the provided timeframe, you have the legal right to cancel the booking to free up your calendar.

Right to Cancel

Automatic Re-charging

If the guest updates their information, NOBEDS will automatically attempt to charge the card again.

Secure Entry

Access information (like door codes) is only sent to the guest after a successful payment has been processed.

Automatic Re-charging

Stripe Integration Required

Important: You must have the Stripe payment gateway connected to your NOBEDS account for the system to automatically attempt charging the guest's card.